Terms and conditions

All the sales on this website are subject to the terms and conditions of purchase.
This is a legal agreement between you, our customer, (from here on referred to as 'you') and Melodymods.com (a trade name of Sano Webdevelopment), registered with the Dutch Chamber of Commerce under number 27373275, in The Hague, The Netherlands (from here on referred to as 'we' or 'us').
These conditions are governed by and construed in accordance with the laws of the Kingdom of the Netherlands.

Company Information

Sano Webdevelopment / Melodymods.com
Jan Krosstraat 158
2571 DD 's-Gravenhage, The Netherlands
Phone: +31634435651
VAT Number: NL203186618
Chamber of commerce The Hague: 27373275

Products


Compatibility

We provide quality products, which are tested in various test environments before release.
We guarantee compatibility between our plugins.
It is however possible that a certain plugin is not compatible with your modifications or any third party modifications installed.
It is your responsibility to check for possible conflicts between plugins which are not provided by us.
If you are unsure about the compatibility, contact us before purchase. If you purchased a plugin which is not compatible with third party modifications/software and you did not contact us before purchase, we cannot offer a refund.

Updates

We try to keep every plugin up to date as PHP Melody develops. It is however not always possible to have all our plugins ready for the new version at the day of release.
For more information about updates and services per plugin, see the services page.

Product lifetime

If a plugin is not relevant anymore, because of for example the plugin functionality being added to the official PHP Melody release, or the plugin no longer functioning due to technical limitations beyond our reach, it can be declared end of life (EOL).
This means that the plugin is no longer sold and will not get any updates anymore.
For customers using the plugin on older versions, an additional 3 months of support will be available.
If you have active services at the moment a plugin gets declared EOL, you may get (partially) refunded for this service.
Also see the services page for more info.

Availability and price

We reserve the right to pause or stop the sale of a plugin at any time.
Whether a plugin is sold or not does not affect your right for support.
We also reserve the right to change the price of plugins at any time. The price of items in your cart will always be the current price for this item.

Usage and distribution


Domain limit

We do not limit our plugins to be transferred or used on multiple domains. The purchase however of a plugin gives you the right to use it on 2 (two) different websites.
If you want to use our plugins for more websites, contact us for information.
You are not allowed to use the plugin on any domains you do not own yourself, for example use our plugin on the website of a client, unless this client purchased the plugin directly from us.

Copyright

Our plugin code is copyrighted. When you purchase a plugin, you purchase the right to use our copyrighted code.
You are not allowed to give the code to anyone who did not purchase it unless this is specifically permitted by the plugin licence or you have permission from us.
You are not allowed to sell the plugin, sell or distribute any modified version of it, or in any other way monetize our products.

Distribution

All our plugins are distributed via electronic downloads. The download will become available after confirmation of payment.
In case we suspect fraud with your account we reserve the right to temporarily or permanently disable your right to download our products.

Other limitations

Some plugins may be subject to other limitations. This depends on the plugin licence which applies to this plugin.

Orders and refunds


Payment options

At the moment of writing, we support payments via PayPal, which includes support for the major credit and debit cards.
If you are located within the EU and prefer to use a direct bank transfer, please contact us.

VAT

Because we want to offer the same price to every customer, our prices are all-inclusive. Whether tax applies to your offer depends on your location. Our order system will specify the tax amount on your invoice if applicable.
If you are a company within the EU, and/or have an EU VAT ID, you can request to have the VAT reverse charged in accordance with EU rules.
Please contact us for this.

Delivery

We try to deliver the product instantly after you purchased it. There are however cases in which this is not possible. One of the limitations is that you will need a verified PayPal account for this.
For unverified accounts we have to manually approve the payment (which we try to do within 24 hours after purchase).
In case of an error with our delivery system, please contact us and we will try to resolve it as soon as possible.

Refunds

Some of our products may be subject to refunds. This will be specifically stated in the product licence.
In general however, due to the open nature of our products, we cannot give you a refund.
We try to give you a good impression of what a plugin will do and give the plugin requirements.
If a plugin does not work and the problem is at our side, we will try to resolve the problem first. If no solution is available, we may decide to offer you a refund for the product.

Backup services


Free backups

Our free backup plan will make 1 backup per week of the PHP Melody database. This backup is stored on our servers for at least 30 days before it is removed. Backups must be made with the provided plugin and are only allowed to contain the PHP Melody database. The maximum size for a single (gzipped) backup is 50 MiB (1 mebibyte = 1048576 Bytes).
This service is available as a gift, and may be cancelled by us if we suspect abuse of the service.

Premium backups

The premium backup plan makes 1 backup per day of the PHP Melody database. This backup is stored on our servers for at least 30 days before it is moved to our high redundancy long term storage. Backups that are in the long term storage can only be accessed on request. Backups must be made with the provided plugin and are only allowed to contain the PHP Melody database. The maximum size for a single (gzipped) backup is 50 MiB (1 mebibyte = 1048576 Bytes).
When payments stop or are cancelled for whatever reason, the backup account will be blocked and backups will become unavailable. Backups that were made during the period before the agreement got cancelled can be accessed via the support if the paid usage period is at least 6 months.

Fair use policy

There is no hard limit on the amount of backups you can download. However note that this is a backup service, not a hosting service. If you request too many downloads we might suspend your account.

Privacy and durability

Your backups will never be accessed by anyone but you, will never be given to third parties and will never be opened or read by Melodymods.com staff.
Our premium backup service offers password encryption of your backup files. If you use this feature, it becomes impossible for anyone to access your backups (including Melodymods.com staff and you) without the password.
The password is not saved on our website, you should save it on a safe place on your local computer.
Our long term storage provides 99.999999999% annual durability for your backups. The first 30 days our storage has 99.999999999% durability and 99.99% availability on an annual basis.

Fraud

Unfortunately there are always people who try to obtain the work of others without paying.
Any fraudulent order or attempt to gain access to our products will be reported to the local authorities.
We may suspend your account and access to our website if we suspect that you are attempting to abuse the system.

Website


Website terms

You are not allowed to use this website for any other means than it is made for. You are not allowed to try and hack into the system, to alter the website or to try to damage the services in any way.
We reserve the right to deny access to our website to anyone, at any time. Any actions to damage the service (such as DOS attacks) will be reported to the authorities.

Privacy

We respect your privacy. Your personal data is stored securely in our database and saved passwords are encrypted in a one-way hashing algorithm.
We use Google Analytics to keep track of our website visitors and purchases, no personal information however is sent to the Google servers.

Protection of personal information

Melodymods.com is located in the Netherlands and subject to the Dutch Law for protection of personal data. (Wet bescherming persoonsgegevens)
We use SSL to secure the traffic between you and our server. Apart from that, your personal information is stored securely in our database and not accessible by anyone but Melodymods.com staff.

Trademarks

The trademarks, names, logos and style of this website are registered and unregistered trademarks of Melodymods.com.
Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.

Other

The terms and conditions are subject to change at any time. Changes will be announced via a news message on the front page if they are major.
If you have any questions regarding the terms, please contact us.

This page was last edited at March 26th 2013